Customer Success Specialist - Mexico City, México - The Nielsen Company

Descripción

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. As a Customer Success Advisor, you will be the point of contact for all post sales interactions. You will drive usage of our products by onboarding new users and answering questions and advising seasoned salespeople, researchers, management, engineers, and other professionals. You will educate and consult end users, manage customer relationships, and provide optimal use of Nielsen products and services to ensure client ROI. You and the team will develop strategies to secure renewals, identify up-sell and new business opportunities to help grow revenue. You will become the subject matter expert for clients post-sale to secure new revenue and ensure clients maximize the value of their contracted services. Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model. Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.

Responsibilities

Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers

Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions

Develop and implement customized learning sessions/materials to address specific client business needs both on-site and online

Synthesize data trends to offer proactive recommendations on best performance platforms

Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.

Build deep relationships and demonstrate consultative account management skills with clients

Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products

Track activities via Salesforce to provide key performance indicators

Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking

Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen's position in the marketplace and achieve goals

Qualifications

Bachelor's degree

years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training

Experience with Nielsen products and data preferred

Ability to handle and prioritize multiple demands and projects simultaneously

Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials

Advanced English and Spanish level

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