Customer Care Analyst Ii - Monterrey, México - Regal Rexnord

Regal Rexnord

Empresa verificada

Monterrey, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Summary:

Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

Major Responsibilities:

Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
Resolves complex customer concerns.
Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.

Required Education / Experience / Skills:

Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field
1+ Years of Experience
Green Belt Certification preferred.
Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
Superior interpersonal and written communication skills

Travel: 40%

Language:
Must be bilingual (Spanish and English)

About Regal Rexnord

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.