- Support the Editorial Manager in overseeing the organization of workflow and personnel schedules to optimize efficiency, cost, and accuracy.
- Manage team members' performance through regular one-on-ones, quarterly check-ins, and annual reviews, providing coaching, counseling, and rewards as needed.
- Maintain workload requirements and inform the manager and staff of changes to deadlines.
- Ensure quality and coverage standards are met within the content database.
- Resolve and direct editorial discrepancies reported by clients.
- Develop and implement ideas and procedures to improve quality and productivity.
- Collaborate with the content team to build resources, establish processes, and define research best practices.
- Identify new tools to assist with expanding editorial group and database coverage expectations.
- Execute integration and project activities as directed by the manager.
- Coordinate training for new staff members or refresh the skill sets of the editorial team.
- Maintain the content operations knowledge database, ensuring all editorial documentation is up-to-date and changes to software, process, or standards are documented.
- Perform editorial tasks as required.
- Act as an escalation point during out-of-hours for editorial.
- 3+ years of team management work experience.
- Experience working with global stakeholders and clients.
- Ability to work in a 24/7 operation, including evening, night, and weekend shifts.
- Proven record of delivering quality results on time.
- Ability to analyze data, draw conclusions, and communicate or provide advice or consultation to people managers and process owners.
- Effective communication skills, both verbal and written.
- Maintain composure and respond appropriately in stressful or crisis situations.
- Ability to build consensus within the team and among disparate stakeholders.
- Capability to evaluate process performance within an organization and make recommendations for improvements.
Editorial Team Lead - Content Operations - Xico, México - Jobs For Humanity
Descripción
About the Role
We are seeking an experienced Editorial Team Lead to join our Content team at Jobs For Humanity. As a key member of our editorial team, you will be responsible for leading the team's day-to-day operations, ensuring smooth workflow, and effective collaboration.