Rep, Dealer Support - Monterrey, México - Polaris Inc.

Polaris Inc.

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Polaris Inc., we have fun doing what we love by driving change and innovation.

We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment.

Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Provide industry-leading support to Polaris LATAM dealers and inject the voice of the consumer throughout Polaris and its dealer network.

Work in a team environment supporting and training first level dealer support and handle escalated cases to deliver satisfactory service solutions to Polaris dealers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Supports dealer personnel with tools, process and information to drive customer satisfaction.
Ensures that dealers have a positive experience; commit to meet or exceed dealer expectations.
Facilitate problem solving, research, and problem/dispute resolution between Polaris dealers, the Dealer Services team and internal Polaris departments
Use metrics to improve dealer satisfaction
Accountable for followup with dealers to assure problems/issues receive a timely response or resolution.
Establish and maintain positive dealer and customer relationships, internally and externally.

SKILLS & KNOWLEDGE

Required

Bachelor's degree
Minimum of two years direct interface with consumer or dealers. Power sports or motorcycle dealership experience preferred.
Strong desire to deliver industryleading consumer service and build strong consumer relationships.
Ability to maintain a positive attitude and treat each contact with professionalism and respect.
Supply accurate information on orders, policy, product, pricing, warranty claims, programs, and technical parts via telephone and case management system
High level of curiosity and ability to grasp a wide variety of topics encompassing all aspects of the Polaris business.
Strong prioritization skills and attention to detail.
Excellent problem solving and conflict resolution skills required.
Ability to work well under pressure and manage stressful interactions.
Ability to ask questions, easily process information and translate that to action.
Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas.

Preferred

AS400 experience
Experience as a Powersports enthusiast
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._

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About Polaris

As the global leader in Powersports, Polaris Inc

(NYSE:

PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.

With annual 2021 sales of $8.2 billion, Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; Indian Motorcycle midsize and heavyweight motorcycles; Slingshot moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons.

Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.