Customer Service Specialist - Mexicali, México - Prodensa

Prodensa

Empresa verificada

Mexicali, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About ISLE

ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA.

We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products.

We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the next level.

Customer Service Specialist

Status:
Full time

Reports to:
Customer Service Lead/ Customer Service Manager

Responsibilities and Duties

Cover phone lines

Answer all incoming calls during business hours

Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

Assist our customers by answering product and service questions.

Manage outbound follow up calls as needed.

Work with the Customer Service team to:
To review and process Warranty, Shipping Damage, and Return Claims

Monitor outbound and return tracking

Work with Customer Service Lead and Manager to:
escalate issues as needed

provide feedback from customers to ensure communication between departments

Various small projects as needed

Education & Experience Requirements:

High school diploma or equivalent

English: 90% Written / 90% Spoken

Proven customer support experience or experience as a client service representative

Strong team player working with others on a team to support and adapt seasonal volume

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Special Requirements:

Skills:

Strong and comfortable Speaking Skills.

Empathy

Adaptability

Ability to Use Positive Language

Clear Communication Skills

Responsible and Trustworthy

Patience

Problem solving skills

Desired but not required.

Experience in

Shopify (or any type of back end e-commerce program)

Netsuite (or any type of central order processing platform)

Shiphero (or any type of warehouse software)

Skillset Required:
E-commerce, Netsuite, Presentation Skill, Shopify, Customer Service, Scala, Aris, Problem Solving Skill, Excel, Communication Skill, Listening, Problem Solving, Adaptability, Patience, Customer Support, Active Listening, Product Knowledge, Shipping, Zend