Call Center Supervisor - Hermosillo, México - Intugo
Descripción
RESPONSIBILITIES:
- MONITOR PRODUCTION METRICS FOR TEAM.
- CONSISTENTLY EVALUATE EFFECTIVENESS OF TEAM MEMBERS THROUGH DATA ANALYSIS, SHADOWING CALLS, AND REVIEWING CUSTOMER FEEDBACK.
- CONTINUOUSLY LEARN AND BECOME AN EXPERT ON D3 PRODUCT.
SKILLS:
- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS.
- CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT.
- DEEP CUSTOMER EMPATHY.
- CUSTOMER EXPERIENCE CHAMPION.
- EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE.
- ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS.
- UNDERSTANDING OF COMPETITIVE LANDSCAPE.
- PLAYER/COACH MENTALITY.
REQUIREMENTS:
- 23 YEARS EXPERIENCE IN A CUSTOMER FACING SUPPORT/SUCCESS/ONBOARDING ROLE.
- 12 YEARS PREVIOUS MANAGEMENT EXPERIENCE.
- BACHELOR'S DEGREE.
- UNDERSTANDING OF SMB SPACE, PARTICULARLY IN THE SPECIFIED VERTICAL.
- KNOWLEDGE OF SALESFORCE CRM A PLUS.
Tipo de puesto:
Tiempo completo
Salario:
$18, $22,000.00 al mes
Horario:
- Turno de 10 horas
Prestaciones:
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Educación:
- Bachillerato terminado (Deseable)
Experiência:
- Supervisión de personal: 2 años (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo:
Empleo presencial
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