Supv Order Management Salty - Jalisco, México - The Hershey Company

The Hershey Company

Empresa verificada

Jalisco, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Supervisor Order Management

Summary

Optimize the Order Management Process, through the construction of a professional and high-performance work team that continuously seeks to increase levels of productivity and efficiency through adherence to productivity and service indicators, root cause analysis of issues, implementation of action plans for operational problems.

Maximize the invoicing of the monthly through the reduction of cycle times and the correct order management.

Organize and represent the Customer Service area in a professional way in work sessions with internal and external customers, maintaining and improving positive business relationships.

Interact with other teams within the Supply Chain processes to meet customer expectations. Participate in the coaching, mentoring and training of their work team. Challenge existing policies and processes with the intention of growing the business, reducing cost, and improving service levels agreements.

Responsibilities

Build and maintain a work team with qualified, professional and highperformance personnel, through the recruitment and development of personnel based on training, coaching, mentoring.
Permanently maintain a backup plan that generates learning for new accounts / clients, development of new skills and versatility in the administration and involvement of team members in special projects.
Lead the development and participate in the delivery of training materials for Customer Service personnel or other areas within the company that favor the achievement of objectives by understanding the process.
Interact positively and constructively and represent the Customer Service area throughout the Order Fulfillment process to streamline productivity and cost by providing outstanding customer service.
Lead and organize continuous improvement workshops with the purpose of strengthening relationships, solving problems, clarifying instructions and participating / leading in special projects with the areas that participate across the Order to Delivery process.
Initiates and demonstrates leadership within the Customer Service area as well as within multidisciplinary work teams to streamline operational processes.
Perform Regional Super User Role for Order Management Operation, to support S/4 implementation as well as system and process changes adoption for legal and countries compliance.

Knowledge and skills

SAP User (Super User will be desirable)
Fluent English
Order to cash process knowledge, understanding of related transactions, policies and guidelines and performance measurements.
Excellent presentation skills
Knowledge of customer operations and customer requirements.
Ability to work effectively with a broad crossfunction of managers including sales, marketing, operations and finance
Customer relationship skills
Motivational and negotiation skills
Computer skills including data entry, PC, windows, database and spreadsheet.
Knowledge of Electronic Data Interchange and related transactions.
Knowledge of Logistics Information system

-
Abilities

Attention to detail
Strong followup skills.
Strong initiatives
Adaptive to fast and continuous change
Strong oral and written communication skills.
Analytical / math and problem solving skills.
Ability to prioritize many task and decisions.
Interpersonal communication skills, relationship management and collaboration skills.
Strong analytical and problem solving skills
Effective influence others.
Approachability & Responsiveness
Novel & Adaptive Thinking.
Develop Self & Others

Education
Bachelor's degree in Economics, Marketing, Communication, Business or related field.

Experience
3 or more year's customer service with sales experience preferred

LI-MM2

LI-Hybrid