Global Warranty Decision Analyst - Naucalpan, México - Ford de México

Ford de México

Empresa verificada

Naucalpan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Mexico City, MEX, Mexico

and

1

more
***(Hybrid)

TRENDING
***
Duties and Responsibilities

Assist dealers with determining whether or not a vehicle's powertrain related condition is eligible for warranty coverage
Evaluate failure mode based on information and digital images submitted by dealership
Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
Research approved repair procedures and publications such as:
Company Field Service Actions (FSAs)
General Service Bulletins (GSBs)
Technical Service Bulletins (TSBs)
Published Electronic Dealer Communications (EFCs)
Troubleshoot warranty eligibility by interfacing with other GWO teams and crossfunctional departments such as Engineering and Quality, as necessary
Assist DDAP team with program process and efficiency improvement opportunities where possible
Provide prompt and accurate responses to support performance metrics targets

Education Qualification

Bachelor of Science Degree or equivalent

Language Requirement

English proficient

Skills & Knowledge requirement

Handson automotive powertrain diagnostics and repair experience (preferred)
Warranty background
ASE certifications (preferred)
Strong computer proficiency
Professional / business writing abilities
Strong problemsolving skills
Good communication and interpersonal skills
Customer service driven

RESPONSIBILITIES

Assist dealers with determining whether or not a vehicle's powertrain related condition is eligible for warranty coverage
Evaluate failure mode based on information and digital images submitted by dealership
Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
Research approved repair procedures and publications such as:
Company Field Service Actions (FSAs)
General Service Bulletins (GSBs)
Technical Service Bulletins (TSBs)
Published Electronic Dealer Communications (EFCs)
Troubleshoot warranty eligibility by interfacing with other GWO teams and crossfunctional departments such as Engineering and Quality, as necessary
Assist DDAP team with program process and efficiency improvement opportunities where possible
Provide prompt and accurate responses to support performance metrics targets

QUALIFICATIONS

Education Qualification:
Bachelor of Science Degree or equivalent

Language Requirement:
English proficiency (written & verbal)

Skills & Knowledge Requirement: