Community Manager Latin America - Ciudad de México - Jaumo

Descripción

ABOUT US

Jaumo is a community to meet new people that creates exciting opportunities to make new friends, find a date, and socialize.

Our app connects people and provides a dynamic user experience that encourages people to scroll less and talk more.

We're a bootstrapped, fully remote company based in Germany with a distributed team of 30+ people working from 15 countries worldwide.

Over the last twelve years, we've built a sustainable business in a fast-growing and competitive sector.

The social apps in our portfolio have been downloaded more than 100M times, and we're one of the world's largest independent social discovery app developers.

Today, Jaumo has an average 4.6-star rating on the Google Play store (one of the highest in our category). Join our team and help us build a product that humanizes the way people socialize online.


ABOUT THE ROLE
We are looking for a passionate, highly energetic Community Manager in Latin America - Spanish (f/m/d) with solid experience. You will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.


WE OFFER YOU

• You will work on something meaningful. Many businesses say they change lives, but we do it. We've helped millions of people worldwide find new friends, love, and happiness — the collection of Jaumo weddings, babies, and anniversaries grows yearly
• An outstanding worklife balance. Work whenever you want from wherever you are in a LATAM country. We care about results, not hours. This is a remote role in a fully remote international team.
• As a fact

- and engineering-driven company, we have a 'no bullshit' policy

• You can enjoy 30 days of paid vacation plus your local holidays, and a competitive salary

WHAT YOU WILL DO

• Bootstrap, manage, and grow Jaumo communities in Latin America, e.g. Mexico, Colombia, Argentina, Peru
• Build and maintain a team of community moderators (volunteers) and build relationships with power users and influencers
• Assist other Community Managers and contribute to the growth of Jaumo communities globally
• Establish and grow a national social media presence for Jaumo with localized content for the LATAM market
• Be an active member of the Marketing team and help to grow Jaumo in LATAM
• Monitor and report on feedback and online reviews
• Liaise with the Development and Product team to stay updated on new products and features
• Work agile with a motivated and innovative lean team of experts (including us, the two founders)

YOU WILL BE SUCCESSFUL IN THIS POSITION IF YOU...

• Proven work experience as a Community Manager or similar role
• Experience with managing social media accounts on Instagram and Tiktok
• Excellent written and verbal communication skills to engage with community members, stakeholders, and team members in a professional and approachable manner
• Active listening skills to understand and respond to community needs and feedback.
• Empathy to build strong relationships with community members and resolve any conflicts that may arise.
• Strong organizational skills to plan, coordinate and execute community events and initiatives
• Ability to interpret app KPIs and online customer engagement metrics
• Selfmotivated and comfortable working remotely with the mínimal direction
• Speak and write businessfluent English and Spanish
• Reside in one of the following LATAM countries: Mexico, Colombia, or Argentina, and have a grasp of the Latin American culture

OUR HIRING PROCESS
Our hiring process consists of three stages (including an online test) and usually takes up to a few weeks, depending on how fast each stage is completed:

• Online test
• approx 60 minutes
• Job fit interview approx 30 minutes (with the CEO/Cofounder)
• Homework assignment approx 2 hours
• Skills interview approx 90 minutes (with several from the team including future colleagues)