Global IT Support - Puebla, México - ELEVATE

ELEVATE

Empresa verificada

Puebla, México

hace 2 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Role
Global IT Support

Location(s)
Mexico

Who We Are
At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will partner with world class leaders on solving some of the most pressing issues of our time (climate change, human rights, sustainability, and more) in new and innovative ways to achieve our goals together

Job Overview

Reports to:
IT Project Manager

Who you are
Are you thrilled by the idea of working in a business that tackles the world's biggest challenges?

Do you want to work:

On environmental, social and governance issues
With an amazing team of likeminded creative thinkers
In a fastpaced dynamic and innovative environment
For some of the biggest and most forwardlooking brands in the world
In a role that has immediate positive impact on supply chains globally

Key Responsibilities

Provide Level 1 Support and Level 2 Support (if needed) to Global Network.
Diagnosis of hardware/software faults and solving technical issues.
Manage / maintain the network in our offices, telephones, printers, projectors, computers, faxes, and other hardware resources.
Write relevant technical support documents.
Ensure Windows system, Exchange, Office 365 platform, Office software and other related systems and software run well.
Manage IT assets, staff onboarding and offboarding.
Support Infra Lead for any End-UserComputing projects.
Support Information Security Lead for any security related projects and ensure related security measures are compliance with standards (ISO
Provide specific IT support to designated clients
On occasion, contact other companies to fix telecommunication issues

Experience

Familiar with Windows 10 Operating System.
Familiar with Windows Azure AD configuration and management.
Familiar with Mac hardware and software.
Familiar with Lenovo and Dell hardware.
Have a good knowledge of those popular routers, switches, APs, laptops, mobile phones and other hardware equipment.
Familiar with Windows Server OS in an advantage.
Know the mainstream antivirus software or tools such as Security Helper quite well.
Have a fundamental understanding about network.
Patient, responsible, and good at communication and withstanding pressure.
Mastering Excel's macro instructions will be an advantage.

Qualifications

Education Level: University graduate or higher level of work experience than the minimum
Major: Computer, Electronic Information or related field
English Level: Must have a reasonable level of both written and spoken English
Work Experience: Minimum 24 years in IT Support

**Equal Opportunity Employer