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Service Segment Manager - Tlaquepaque, México - Hewlett Packard

Hewlett Packard

Empresa verificada

Tlaquepaque, México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery.

The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzing business performance to identify areas for improvement.

The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth.

The role also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.

Responsibilities

Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless endtoend service delivery, and readiness for sales, along with their associated processes.
Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.
Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Utilizes both technical and business acumen to participate in complex crossfunctional initiatives with significant impact on the services business.
Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience Recommended**- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 47 years of work experience, preferably in service business management, delivery, solution architecting, business planning,

Knowledge & Skills

Agile Methodology
Analytics
Business Development
Business Strategies
Business To Business
Customer Relationship Management
Data Analysis
Digital Marketing
GotoMarket Strategy
Key Performance Indicators (KPIs)
Market Research
Marketing
Marketing

Strategies

New Product Development
Product Management
Product Marketing
Product Strategy
Project Management
Thought Leadership
Value Propositions

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity