Sea Logistics Customer Care - México - Flexible Warehousing Solutions

Flexible Warehousing Solutions

Empresa verificada

México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

JOB PURPOSE
Sea Logistics Customer Care personnel support customers by providing helpful information, providing

quotations, answering questions, and responding to complaints. To provide front line support for clients and

customers and to ensure that customers are satisfied with products, services, and features.

To be accountable for maintaining excellent service for our internal and external customers.

MAIN RESPONSABILITIES

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
Shipment Management: Qualification and entry of customer orders into the operational execution process
Complaint Management
Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual

- adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)

Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
Customer Data Management: Maintenance and integration of customer data in the KN systems
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer

- relationship (sales support)