Collections Team Lead - Monterrey, México - Uline

Uline

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Collections Team Lead

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

Position Responsibilities

Manage a team of Accounts Receivable (AR) Associates / Specialists and onboard new talent.
Develop the team through mentoring and coaching.
Perform quality auditing and monitoring on team members and provide feedback.
Handle escalated customer issues and provide the team with strategies to reduce Accounts Receivable (AR) aging.

Minimum Requirements
-
Bilingual - 100% fluent in both English and Spanish (read, speak, write).

Bachelor's degree.
2+ years' experience in a Collections or Call Center environment. Leadership experience a plus.
Strong track record of customerfocused service and attention to detail.
Strong written and verbal communication skills.

Benefits

Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.
Savings fund with employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.

About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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