Service Desk - Monterrey, México - iKraft Solutions
Descripción
We are looking for a customer service oriented
Service Desk specialist to provide technical support to users in an efficient and accurate manner.
You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.
The goal is to make sure that customer value is maintained to the standards set forth by the company.Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Requirements and skills
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong clientfacing and communication skills
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
We offer:
- Base Salary $18,000 $23,760
- Performance Bonus up to $2,000
- MORNING SCHEDULE 7:00am 4:00pm
- 2 days off
- All law benefits
- Food coupons
- Direct hiring
Salary:
$18, $23,760.00 per month
Ability to commute/relocate:
- 64000, Monterrey, N
L:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Tech Support, Help Desk or
Call Center: 1 year (preferred)
Language:
- English (required)
Más ofertas de trabajo de iKraft Solutions
-
Asistente de Dirección
Monterrey, México - hace 2 semanas
-
Lead Electrical Engineer
Monterrey, México - hace 2 días
-
Sr Full Stack Developer
Mexicali, México - hace 6 días
-
IT & Cybersecurity Consultant (Pre-sales)
Monterrey, México - hace 4 semanas
-
Gerente de Logística
Naucalpan, México - hace 3 semanas
-
Sr Full Stack Developer
Guadalajara, México - hace 3 días