Chargeback Specialist I - Xico - Global Payments

    Global Payments
    Global Payments Xico

    hace 1 día

    Default job background
    Descripción

    Chargeback Specialist I & II

    Apply locations: Cuajimalpa, Mexico City, Mexico
    Time type: Full time

    About Us

    Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services.

    Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

    We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

    The Role

    Responsible for research and resolution of customer chargebacks. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.

    Applies bank and card industry regulations and practices in resolving disputes.

    May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.

    Key Responsibilities

    • Researches, processes, and resolves chargeback/reversal requests for 15 or more dispute reason codes and 2 or more supported card brands by utilizing established processes in a multi-client/system environment and adhering to association regulations.
    • Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
    • Prepares and assists less experienced Chargeback Specialists with the preparation of case documentation, to include organizing supporting documentation and compiling additional data necessary to further the case.
    • Often trains Level I agents on document preparation via side-by-side sessions.
    • Develops a familiarity with all existing work queues and actively works almost all types of queues.
    • Segments pending requests from various work queues into the appropriate workflow based on request type and complexity.

    Requirements

    Minimum Qualifications

    • High School Diploma or Equivalent
    • Typically Minimum 2 Years Relevant Experience

    Preferred Qualifications

    • 2-4 years related work experience handling dispute resolutions throughout the association lifecycle

    Desired Skills and Capabilities

    • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
    • Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
    • Normally receives little instruction on daily work, general instructions on newly introduced assignments.

    Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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