Analyst Customer Collaboration - Monterrey, México - Mondelēz International

Mondelēz International

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Description

:

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency.

In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships crossfunctionally and with customers
Work with the order fulfilment team to report on KPIs, including rootcause analysis and improvement initiatives
Use customer data to monitor onshelf availability, depottostore service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers
Experience in fastmoving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

Más sobre está posición

:

Análisis de información e indicadores de logística (días de inventarios, nível de servicio)
Seguimiento a órdenes de compra y entregas
Visibilidad de volumen de compra
Ejecución de artículos de temporada
Negociación activa con clientes

Experiência

Min 1 año como Customer Collaboration Analyst

Carrera

Ingeniería industrial o afín

Herramientas

Excel intermedio (Indispensable)
SAP (Deseable)
Paquetería Office

Habillidades

:

Proactivo
Sentido de urgencia
Negociación

Ingles

:

básico

No Relocation support available

:

Business Unit Summary

:

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as _Trident _
, _Oreo _
, _Philadelphia _
, and local jewels like _Clorets _
and _Bubbaloo _
. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

:

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

:

Regular

Customer Collaboration (CLD)

Customer Service & Logistics