Customer Success Manager - Guadalupe - Ecaresoft

    Ecaresoft
    Ecaresoft Guadalupe

    hace 1 semana

    $420,000 - $900,000 (MXN) por año * Educación / Formación
    Descripción

    We're seeking a Customer Success Manager to lead our customer success team.

    Key Responsibilities:

    • Lead implementation projects with enterprise customers: training, configuration, and change management. KPIs include NPS post-implementation and CSAT.
    • Closely manage customer renewals; churn is the top priority. Churn rate will be measured as a key performance indicator.

    Your Qualifications:

    • You're highly organized and disciplined, able to effectively manage teams and meet deadlines.
    • A strong communicator with excellent written and verbal skills.
    * Este rango salarial es una estimación hecha por beBee
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