Service Desk Agent L1 - Monterrey, México - Atos

    Atos
    Atos Monterrey, México

    hace 1 semana

    Atos background
    Descripción

    Job Title: Service Desk Agent L1

    Job in a Nutshell: If you are passionate to collaborate in teams and a very organized person, this role is for you We're looking for a Service Desk Agent that will interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

    Responsibilities:


    • Troubleshoots via the phone, email, chat and/or web hardware, software, and network operating problems and involves technical resources to ensure resolution


    • Applies understanding and knowledge of information systems products and services to assist users


    • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems


    • Coordinates referrals to appropriate technical, professional, or service personnel


    • Receives and prioritizes issues and forwards using appropriate escalation procedures

    Requirements & Experience:


    • Speaking and Writing English Level - Advanced Mid / High (ACTFL)


    • Service Desk - Call Center Experience Required (Minimum 1 year)


    • Candidates must have clear and effective verbal & written communication skills


    • Customer Service Experience Required


    • Minimum 1 year (Service Desk, Call Center, IT Help Desk )


    • Technical Experience Desired, ITIL v3 Experience


    • Basic Office Package Knowledge Required

    Knowledge of computer technology:


    • Windows XP


    • Windows Vista


    • Windows 7


    • Windows 8


    • MAC


    • Outlook


    • Lotus Notes


    • Google Mobile Device Knowledge


    • Blackberry


    • IPhone


    • IPad


    • Android Tool and Applications Knowledge

    Desired:


    • AMP Remedy


    • Service Now


    • Service Center (Peregrine)


    • Avaya CMS Able to Multi-Task and Handle multiple incoming contacts


    • Chat


    • Email


    • Voice

    Rewards and benefits:


    • Savings fund


    • Mayor Medical Insurance (Including Dental, Visual, Telemedicine, Phycologist, Pediatric, others
    • might apply)


    • Life insurance


    • Funeral aid


    • Food vouchers


    • Restaurant vouchers


    • Attendance bonus


    • Vacation bonus


    • Aguinaldo (Number of days above the law)

    What's next once you've applied?


    • A quick conversation with HR Recruitment.


    • Interview with a Manager/IT expert/project representative.


    • Feedback (1 -5 business days after the interview).

    Career Path:

    At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

    Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

    At Atos, the future is our choice.

    Choose your career - Atos

    If you're ready to embark on this exciting adventure with us, sign in on

    For any questions, please contact our recruiter Nancy Rodriguez – nancy-