- Working in a BAU service team, dealing with L2 service tickets and incidents concerning M365 collaboration tools.
- Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Microsoft 365 products where required.
- Maintain our remaining on-premises SharePoint servers and sites.
- Assist M365 technical leads and developers on projects as required.
- Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
- Assist in developing internal knowledge base and training materials.
- Perform other duties as assigned.
M365 Admin – OnPrem - Santiago de Querétaro, México - WTW
Descripción
Would you like help drive the capabilities of a global company that works with 86% of the Fortune Global 500? Do you have a passion to innovate and deliver robust and exciting enterprise-wide technology solutions? Do you have experience in administering SharePoint and related M365 tools such as Teams, OneDrive, Power Platform and the Viva Suite? If so, we have an exciting opportunity to join our Enterprise End User and Collaboration Services Team as a Microsoft 365 Admin.
End User and Collaboration Services are responsible for a wide range of user facing services including End User Compute (Laptops and software), Workplace Technology (Meeting rooms, telephony, and printers) and Collaboration Services (Microsoft 365 Collaboration tools including Exchange, Teams and SharePoint)
Microsoft 365 admins are responsible for helping to maintain our M365 services including Teams, SharePoint, OneDrive, Power Platform and Viva.
The role offers remote working, with the possibility for domestic or international travel where needed.
The Role