Level 2 Tech Support Agent - Durango, México - TurnkeyISP

TurnkeyISP

Empresa verificada

Durango, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are looking for an experience level 2 Tech support agent in the ISP industry.

Must have :

Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech.

Support experience.

A+ and Net+ Certification or equivalent required.

Under indirect supervision, installs, maintains, tests, and repairs systems and networks. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assists users/departments in implementing requests or proposals and in determining information systems needs assessments. May supervise or provide functional direction to staff.

Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies. May lead lower graded staff and/or student employees performing the same or similar type of work.

Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.

Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.

May input and reconcile billing information from record keeping system.

Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.

Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.

Participates in research and development initiatives and provides assistance in the implementation of new technologies.

Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work.

May participate on technology projects with large scope and broad organizational impact.

Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.

Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.

Performs miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities Required

Knowledge of current technological developments/trends in area of expertise.
Records maintenance skills.
Ability to provide functional direction to other technical support staff and/or student employees.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve computer problems.

Pay rate :
US$7/hrs staring rate

Pay:
From $129.31 per hour

Ability to commute/relocate: