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    • Call Center Supervisor - Hermosillo - Intugo

    Intugo
    Intugo Hermosillo

    hace 2 semanas

    Default job background
    Descripción

    We're expanding our operations and seeking a highly skilled Call Center Supervisor to join our team at intugo. This key role plays a vital part in ensuring exceptional customer experiences.

    Job Description

    The successful candidate will oversee the daily activities of our call center, guiding a team of agents to deliver top-notch service while meeting performance goals. Key responsibilities include:

    • Supervising and mentoring a team of call center representatives, focusing on recruitment, training, performance evaluation, and career development.
    • Conducting regular coaching sessions and performance reviews to provide constructive feedback and address any performance issues.
    • Maintaining a positive work environment, promoting teamwork, and motivating team members to achieve targets.

    Qualifications and Skills

    To excel in this role, you'll need:

    • Proven experience as a call center supervisor or in a similar position.
    • Strong leadership and people management skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in call center software and CRM systems.
    • Strong analytical and problem-solving abilities.
    • Ability to multitask and work effectively in a fast-paced environment.
    • Knowledge of customer service principles and practices.

    Key Benefits

    This role offers a range of benefits, including:

    • Competitive base salary.
    • Performance-based bonuses.
    • Weekly payment schedule.
    • Food vouchers and legal benefits.
    • A fixed schedule with two days off per week.

    Requirements

    Ideally, we're looking for someone with:

    • At least one year of experience as a call center supervisor.

    Work Environment

    This role is based at one location, offering a stable and focused work environment.

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Call center supervisor