Descripción

Technical Support Engineer

We seek an experienced Technical Support Engineer passionate about IoT connectivity solutions.

1. Act as primary escalation point for all customer technical issues in Mexico related to IoT connectivity, M2M/eSIM SIM cards, and platforms.
2. Analyze diagnose and resolve complex network issues device connectivity problems platform configurations using monitoring tools logs.

No experience lower than Level 2 is expected this role requires solid TCP/IP networking VPN firewalls knowledge networking diagnostic tool usage REST/JSON API troubleshooting AWS IoT Core Azure IoT Hub familiarity desirable but not required fluency English Spanish essential