Customer Support Representative - Ciudad de México - OpenTable

OpenTable

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc

(NASDAQ:

BKNG), is an industry leader with a unique insight into the world of hospitality.

We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it.

You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The most important thing you can bring to this role is a real passion for helping people - whether they are customers or peers While this role doesn't require technical certifications, your work will rely heavily on your previous OpenTable support experience.

The ability to help our customers and your peers get the help they need is meaningful. However, equally important, is providing that help in a compassionate and thoughtful manner.

In this role, you will:

Promote a positive, supportive coaching culture by consistently offering excellent service and hospitality
Collaborate with supervisors to reinforce the quality and efficiency standards among team members
Maintain remarkable customer satisfaction and highperformance levels, resolving inquiries effectively
Assume ownership of issues, ensuring quick and comprehensive resolution to every customer or team issue
Handle escalated issues with professionalism and compassion
Engage actively in meetings and slack rooms, contributing to a positive, productive work environment
Share and implement best practices in organizational and time management
Recognize and reward desired behaviors, fostering a vibrant work environment
Foster a learning environment by attending and facilitating ongoing developmental curriculums
Demonstrate a strong attention to detail in every task
An "Exceeds" performance rating
Flexibility to work assigned morning, evening, and weekend shifts
Profound understanding of most OpenTable products and methods
A strong record of remarkable quality assurance and customer reviews
Demonstrated efficiencies in all channels of customer communication
Supervisor or management recommendation

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming.

Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners.

Representation matters.

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