Genesys Purecloud - Ciudad de México - Engage ESM

Engage ESM

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Publication Date:
Apr 13, 2023
Ref

No:
469644
Location:Mexico City, Mexico city, MX, 06600
Genesys PureCloud - Telecom Engineer

Function:

Under general management, responsible for all administrative, operational, and technical aspects of the Genesys PureCloud telephone and data communication systems within the assigned location. Responsible for customer service, including service delivery and communication.
Effectively administers all Genesys PureCloud telephony systems in assigned locations
Provide day/day support on all telephony system administration
Tasks and Incidents via SNOW Ticketing system
Provides monthly patching support as required.
Manage Support Tickets with the vendor and provide daily updates
Coordinates all telephony integration with Networking Departments
Performs all adds, moves and changes in Genesys PureCloud and related telephony equipment
Performs routine maintenance tasks on Genesys PureCloud systems as specified by the vendor
Genesys
Performs and keeps up to date on all IT Security requirements
Other tasks and projects as assigned

Qualifications & Skills

3 5 years of handson Genesys telephony experience

- _Genesys PureCloud certification(s) is required, at the least basic administration cert - current_
- _Hands on working experience with Genesys Components - specifically IC Server, Media Server, I3 Edge Gateways. SIP Proxy experience is a plus. Handler's experience is a plus._
- _Good working knowledge of Networking and Networking protocols_