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    • Customer Care Representative - Hermosillo - Intugo

    Intugo
    Intugo Hermosillo

    hace 1 semana

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    Descripción

    This is a Remote position.

    Job Title: Customer Service Agent

    Responsibilities:

    • Engage with Customers, tailoring interactions for an exceptional experience.
    • Address customer needs.
    • Provide accurate information and resolve issues.
    • Handle feedback and complaints professionally, striving for Customer satisfaction.
    • Stay updated on regulations and policies.

    Qualifications:

    • High school diploma (Bachelor's degree preferred).
    • Previous customer service experience, healthcare industry experience a plus.
    • Excellent interpersonal skills, problem-solving abilities, and empathy.
    • Proficiency in customer service software and EHR systems.
    • Commitment to patient confidentiality and data security.

    Benefits:

    • Competitive compensation and benefits.
    • Opportunities for professional growth.
    • A supportive team dedicated to improving the patient experience.

    Requirements:

    • A computer with 16 GB RAM memory and 25+ Mbps upload speed.
    • A dedicated workspace.
    • Proven experience in a customer service role.
    • Advanced English and excellent verbal and written communication skills.
    • Strong interpersonal skills and ability to work well with diverse customers.
    • Patience, empathy, and the ability to remain calm and professional in challenging situations.
    • Ability to multitask and prioritize tasks effectively.
    • Commitment to providing outstanding customer service and resolving issues promptly.
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Customer care representative