Empleos actuales relacionados con Product Support Engineer - Mexico City - Thales Group

  • Whitestack

    Cloud Support Engineer

    hace 20 horas

    Whitestack Ciudad de México

    El objetivo principal del ingeniero de soporte en Whitestack es garantizar la satisfacción de nuestros clientes proporcionando soluciones efectivas a los requerimientos e incidencias que se presentan en nuestros proyectos en Latinoamérica. Se requiere experiencia en la atención a ...

  • Azkait

    DevSecOps Engineer L3 Support

    hace 2 días

    Azkait Ciudad de México

    El papel del Ingeniero de DevSecOps L3 Soporte en Azkait implica conectar el mejor talento IT con empresas latinoamericanas y estadounidenses. · Requisitos: · Licenciatura o Ingeniería en Sistemas Computacionales, Informática o campo afín, pasante/titulado. · Inglés avanzado. · M ...

  • HCLTech

    Support Engineer

    hace 3 días

    HCLTech Mexico

    HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across ...

  • AMISEQ

    IT Support Engineer

    hace 1 día

    AMISEQ Mexico City

    Deliver comprehensive IT assistance during employee onboarding and separation processes · Support Windows users in a timely and efficient manner · Maintain accurate asset records and update relevant systems for asset allocation and reallocation · Manage help desk tickets promptly ...

  • HCLTech

    Technical Support Engineer

    hace 3 días

    HCLTech Mexico

    HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all ...

  • HCLTech

    Technical Support Engineer

    hace 3 días

    HCLTech Mexico

    HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all ...

  • AllianceIT Inc

    Software Support Engineer

    hace 1 semana

    AllianceIT Inc Mexico

    This position is a remote position to work from Mexico. You will be working as a consultant directly with clients US Clients. · We offer: · 100% Remote Work · $20 to $28 USD per hour · Job Summary: · We are seeking a proactive and detail-oriented Support Engineer with a strong fo ...

  • Stripe

    IT Support Engineer

    hace 1 día

    Stripe Mexico City

    Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the ...

  • Audible

    Support Engineer,

    hace 1 día

    Audible Ciudad de México

    About This Role · Audible is seeking a Support Engineer to join our growing team. As a customer-focused professional with creative problem-solving skills and experience supporting technology teams, you will have the opportunity to develop your career while supporting Audible's se ...

  • Aviat Networks

    IT Support Engineer

    hace 1 día

    Aviat Networks Mexico City

    Job Title: IT Support Engineer · At Aviat Networks, we are committed to hiring a workforce that shares our values and attributes. If you are a results-oriented, customer-centric, and innovative thinker who takes pride in personal and professional integrity, this role may be the i ...

  • Tata Consultancy Services

    Support Engineer

    hace 2 días

    Tata Consultancy Services México

    Dynamics 365 Support Engineer · We are seeking a skilled Dynamics 365 Support Engineer to join our team in Querétaro, Monterrey, Guadalajara, or Mexico City (hybrid mode). · Key Responsibilities: · Crm Sales Module and Power Platform expertise · Familiarity with Dynamics CRM enti ...

  • iMin

    Technical Support Engineer

    hace 4 días

    iMin Ciudad de México De jornada completa

    We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and custo ...

  • Aviat Networks

    IT Support Engineer

    hace 1 día

    Aviat Networks Ciudad de México

    About Aviat Networks · We take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you are a results-oriented, customer-centric and innovative thinker who also takes pride in personal and professional integrity, Aviat ...

  • HCLTech

    L3 Support Engineer

    hace 1 día

    HCLTech Mexico

    Know about HCL Tech · HCLTech established its presence in Mexico in 2008 and now employs a diverse group of over 2,400 people working across Guadalajara, Mexico City, and Monterrey. With our strong local and global experience, solutions, and >85% of the workforce being local, we ...

  • Lovisa

    it support engineer

    hace 2 semanas

    Lovisa Ciudad de México

    Job Description: · Lovisa is seeking a skilled IT Support Engineer to join our global Service Delivery function. As a key member of our team, you will be responsible for delivering quality Level 2 technical support to Retail Stores, Support Centres, and Warehouses. · Main Respons ...

  • Monograph

    IT Support Engineer

    hace 2 semanas

    Monograph Ciudad de México

    About Monograph · Monograph is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use us to accept payments, grow their revenue, and accelerate new business opportunities. · Our Mission ...

  • Aviat Networks

    IT Support Engineer

    hace 2 semanas

    Aviat Networks Ciudad de México

    Job Description · We are seeking an IT Support Engineer to provide support to the LATAM region, acting as the POC for all first level issues affecting local users. · The successful candidate will be responsible for planning, organizing, and supervising day-to-day technical suppor ...

  • CHC Navigation | CHCNAV

    Technical Support Engineer

    hace 1 semana

    CHC Navigation | CHCNAV Mexico

    About the Company · CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agricult ...

  • HYXiPOWER

    Technical Support Engineer

    hace 1 semana

    HYXiPOWER Mexico City

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking env ...

  • HCLTech

    Technical Support Engineer

    hace 1 día

    HCLTech Mexico

    HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all ...

  • BlueConic

    Customer Support Engineer

    hace 1 hora

    BlueConic Mexico City De jornada completa

    Hurry up We've got a dream to build · At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a s ...

    • Product Support Engineer - Mexico City - Thales Group

    Thales Group
    Thales Group Mexico City

    hace 1 semana

    Default job background
    Descripción

    Job Description:

    Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more.

    More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze data, and encrypt information to make the connected world more secure.

    About Thales:

    Thales, a leader in Data Security, is looking for a Cloud Support Engineer to join the Global Customer and Product Support Team.

    This is a key role that involves working alongside professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE).

    Key Responsibilities:

    • Handle Level 2-3 support cases, working directly with customers, partners, and Sales Engineers.
    • Escalate technical issues to the Engineering department and collaborate to resolve them.
    • Analyze support case trends and customer needs to help improve the product.
    • Assess customer environments and requirements, manage expectations, and follow through on solutions or deployment consultations.
    • Mentor Level 1 Engineers, provide case consultations, and assist with escalations.
    • Stay proactive with the latest technologies related to Imperva's products and share knowledge with the team.
    • Contribute to the Imperva knowledge base by writing guides and technical articles.

    Minimum Qualifications:

    • At least 3 years of high-level Technical Support experience, with an additional 2 years in Security or Network products.
    • Excellent Customer Support skills and a BSCS Degree or equivalent experience.
    • Solid experience with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies, Firewalls, and relational databases (MsSQL, Oracle, MySQL, DB2).
    • Experience with Linux and other Unix OS.
    • Motivated, able to work independently and in teams.
    • Well-organized, capable of multi-tasking and prioritizing with minimal supervision.
    • Strong problem-solving skills and customer commitment.
    • Excellent written and verbal communication skills.
    • Quick and accurate concept understanding and communication.
    • Aptitude for mastering new software applications.

    Preferred Qualifications:

    • Experience with cloud solutions, preferably in Application Security.
    • Experience supporting AWS and/or Azure environments.
    • Strong English communication skills.
    • Knowledge of scripting languages such as Perl, Python, Shell.
    • Experience in Software Development, QA, or Network/Security/Database products.

    Why Join Us?

    We believe embracing flexibility is smarter. Great journeys start here—apply now

Trabajos
>
Mexico City
>
Production support engineer