Promoter of Spare Parts Call Center - Hermosillo, México - velocity Mexico

velocity Mexico
velocity Mexico
Empresa verificada
Hermosillo, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Velocity Truck Centers is looking for a Call Center Agent.

The person in this position must embody VVG company values:

Speed, Value, Trust, and must exercise a high-level of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being an ambassador of Velocity and its offerings.


Qualifications

  • High school diploma or the equivalent
  • Experience in call center or customer service environment preferred
  • Required language proficiency in English and Spanish to effectively communicate with customers

Skills

  • Knowledge of supplies, equipment and mechanical parts
  • Data Entry and strong typing skills preferred
  • Clerical, word processing and/or office skills
  • Excellent customer service skills

Job Duties

  • Answers customer calls
  • Provides customers with products and service information
  • Determines requirements by working with customers
  • Handles customers inquiries
  • Sells additional parts and services by recognizing opportunities to upsell
  • Explains new features or information to customers
  • Manages and resolves customer complaints
  • Researches required information using available resources
  • Fulfills customer requests
  • Completes transactions and process orders
  • Routes calls to appropriate resource if needed
  • Documents all call information according to standard operating procedures
  • Completes call logs

Compensation

  • Hourly plus commission
  • Great benefits and 401k

Tipo de puesto:
Tiempo completo


Horario:

  • Turno de 10 horas

Prestaciones:

  • Vales de despensa

Tipos de compensaciones:

  • Bono de asistencia
  • Bono de productividad
  • Bono de puntualidad

Lugar de trabajo:
Una ubicación
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