Technical Service Manager - Saltillo, México - SAP

SAP

Empresa verificada

Saltillo, México

hace 3 horas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We help the world run better

PROGRAM DESCRIPTION

SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS).

Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS).

To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM).

You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.

Your will act as a trusted technical advisor to our customers and partners.

This includes analyzing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
Understand the customer business, goals, and challenges to suggest solutions & services
Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (loadbalancer, virtual machine)
Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information

Management.

Solid knowhow on SAP Technologies and Products (SAP certification highly beneficial),
Hyperscalers certification (AWS, Azure, GCP) is a plus
Analytical, solutionoriented and experience in working with crosscultural teams

LANGUAGE SKILLS

English (advanced/fluent written & spoken) & Spanish

WORK EXPERIENCE

Minimum 8 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
Among that, minimum 5 years of experience in customer facing role and should have excellent command on deescalating the critical situations.
Hands on experience with working knowledge of Unix/Linux flavors
Hands on experience with working knowledge of SAP HANA and Sybase databases

LOCATION

Monterrey or CDMX

EXPECTED TRAVEL
0-20%

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.