Customer Success Assistant - Santo Domingo - Ottomatik

Descripción

Customer Success Assistant Role

About the Role

We are seeking an organized and proactive Customer Success Assistant to join our team at Ottomatik. This individual will work closely with our founder to support the onboarding of new clients and provide ongoing support to ensure client satisfaction.

Responsibilities

• Assist with client onboarding by sending out contracts, gathering brand materials, setting up internal systems, maintaining organization of all onboarding data, and responding to low-lift client requests.
• Conduct client tutorial calls to showcase product features.
• Support internal operations and keep client data up to date.

Qualifications

• 1–3 years of experience in administrative support or customer success.
• Prior experience in client onboarding or working in a support/admin role.
• Exceptional organizational and multitasking skills.
• Strong problem-solving mindset and ability to anticipate client needs.
• Excellent written and verbal communication skills in English (C1/C2 level).

Working Environment

Remote environment with fast-paced conditions.