ESM Architect - Saltillo, México - Hexaware Technologies
Descripción
Description
ServiceNow Architect / Tech Lead
OverviewNeeding a ServiceNow Architect / Technical Lead to oversee ServiceNow Platform of a prominent global company that makes extensive use of native and custom applications in ServiceNow. The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering.
Responsibilities
Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.
Service Portal design, often in support of custom applications
Implement ServiceNow in Domain separated instance
Provide support of custom applications development and migration
Support Virtual Agent configuration and development
Develop methodologies for consistent development, improvement, and deployment of designed solutions.
Must-Have Skills & Experience
8+ years of relevant experience with ServiceNow required
3+ years' experience with Java Script required
ServiceNow System Administrator certification required
Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
Worked on CSM, HRSD, GRC, ITBM modules
Advanced knowledge of CSDM & CMDB
Expert in working on Performance Analytics
Knowledge of ITAM applications required.
Knowledge of LDAP/Active Directory.
Experience with HTML coding required
Knowledge of Custom apps/ App Engine .
Knowledge of integration Hub required
Excellent knowledge of ServiceNow Best Practices
Experience in ServiceNow Mobile app development
Active CSA + 2 Mainline certifications
Bachelor's degree or equivalent combination of education and experience.
Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
Ability and willingness to lead.
Self-starter and innovator.
Nice to Have Skills
ServiceNow Solution Architect certification preferred
CIS – ITSM certification preferred
Certified Application Developer (ServiceNow) preferred
CIS – Risk and Compliance certification preferred
CIS – Human Resources certification preferred
CIS – Risk and Compliance certification preferred
CIS – CSM certification preferred
CIS – Security Incident Response certification preferred
CIS – Vulnerability Response certification preferred
ITIL Foundations certification preferred.
Knowledge of Jelly script strongly preferred