Sr Collection Agent - Mexico City - IntelliPro

    IntelliPro
    IntelliPro Mexico City

    hace 14 horas

    Banca / Préstamos
    Descripción

    Job Title: Sr Collection Agent

    Position Type: 12 Months Contract

    Location: Mexico City, Mexico

    Salary Range: 30,000–40,000 MXN/month

    Job Description:

    We are seeking a detail-oriented and results-driven Sr Collection Agent to manage and oversee collection activities, vendor coordination, and performance optimization. The ideal candidate will have strong negotiation skills, experience in debt collection, and the ability to work in a fast-paced environment while maintaining compliance and quality standards.

    Responsibilities:


    • Manage collection activities and ensure timely recovery of outstanding payments


    • Provide support and coordination with external debt collection vendors


    • Identify and implement resolutions for issues or complaints, escalating when necessary


    • Prepare reports and provide performance enhancement recommendations


    • Provide training and coaching to team members; assist with specialized projects and UAT


    • Conduct call monitoring and oversee control processes to support QA and audit requirements


    • Ensure accurate payment reconciliation and complete collection administration tasks


    • Perform other duties as assigned

    Requirements:


    • Bachelor's degree in Business, Accounting, or related field


    • 3–5 years of experience in collections


    • Strong negotiation skills and target-oriented mindset


    • Excellent communication and interpersonal skills


    • Ability to work under pressure in a fast-paced environment


    • Good command of English and Spanish


    • Strong attention to detail and solid computer literacy


    • Effective time management skills

    About Us:

    Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

    IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

    Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.


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