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    • Representante De Atención A Clientes - Xico - American Express

    American Express
    American Express Xico

    hace 1 mes

    Default job background
    Descripción

    Job Summary:

    American Express is seeking a customer support professional to provide world-class service to our cardholders. The ideal candidate will be able to establish conversations effectively, be empathetic in understanding the client's needs, and adapt to our technology with ease.

    Main Responsibilities:

    • Maximize our services and benefits to make AMEX the business card of our Affiliates and establish their loyalty to the brand.
    • Analyze our Cardholder's spending history, trends, and determine their needs to ensure personalized interaction on each connection.
    • Achieve pre-established goals of service and efficiency.
    • Adhere to your schedule and efficiently handle inquiries from card members.
    • Respond to a large volume of calls, demonstrating extraordinary customer service in every interaction.

    Requirements:

    • PASSION FOR CUSTOMER SERVICE
    • Strong negotiation skills
    • Clear and concise communication in Spanish
    • Developing customer loyalty through exceptional listening
    • Ability to build trust in conversations with our customers
    • Work simultaneously in an environment driven by various fast-paced and competent metrics
    • Navigation in Windows environment
    • Adaptability
    • Ability to recover from adversity
    • Resolution to the client in an effective and adequate way
    • Agility

    Additional Requirements:

    • Flexibility to work anytime between 06:00am-11:00 pm, including weekends
    • Hybrid environment - on site expectation 3 days/week
    • Shift flexibility requirements

    Benefits:

    • Competitive base salaries
    • Bonus incentives
    • Support for financial-well-being and retirement
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
    • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
    • Generous paid parental leave policies (depending on your location)
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
    • Free and confidential counseling support through our Healthy Minds program
    • Career development and training opportunities

    The offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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