End User Support Specialist - Guadalajara, México - Shipping & Logistics Company

Shipping & Logistics Company

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

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OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more_

What We're Looking For...

L3
Level Engineer to join our IT helpdesk support team to provide technical support to end users. _
The position is 100% onsite, in our Guadalajara, Jalisco office._
At least 25 years experience working in an IT helpdesk role providing technical assistance to remote and onsite end users.
Excellent verbal and written communication in English, patience and customer service skills.

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This position requires 100% onsite availability
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Ability to commute/relocate:44130, Guadalajara, Jal: Reliably commute or planning to relocate before starting work (required)

Please send your resume in English.

About OEC Group
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies.

We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs.

We remain competitive by offering a wide range of logistics services, including:
ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position

Essential Duties & Responsibilities:

_Other duties may be assigned._

Performs local/remote troubleshooting support through diagnostic techniques and pertinent questions.
Determines the best solution based on the issue and details provided by customers.
Develops SOPs based on management/engineering team's request.
Creates training manuals and user guides for IT solutions.
Improves ticket handling efficiency.
Installs, modifies, repairs, and cleans up computer hardware and software.
Provides technical assistance and supports related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Work Schedule
GDL Office 8:00 am - 5:00 pm CST

Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

Advanced knowledge on Windows Operating Systems
Administrative experience in Office 36
Helpdesk support using ticket systems (Remedy, Freshdesk, etc)
Should possess strong time management skills as well as the ability to multitask
Able to communicate in English (written and verbal skills)
Should have experience utilizing PowerShell scripting

Education & Experience

Bachelor's Degree in Computer Engineering, Information Technologies or in IT related majors.

Salary
30,000 to 50,000

Perks & Benefits of OEC Group
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Law benefits (IMSS, IFONAVIT/FONACOT, 15 days aguinaldo)
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After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package

This includes:
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Individual Health Insurance Coverage (Medical, Dental and Vision)
Vacation, Personal and Floating Days
Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and onthejob performances)
Monthly food vouchers.

COVID-19 Policy
OEC Group has implemented a COVID-19 vaccine mandate for all employees and new hires. After receiving a conditional offer, OEC Group will request proof of vaccination or an upcoming scheduled appointment.

OEC Group is an Equal Opportunity Employer.

Salary:

$30, $50,000.00 per month

Ability to commute/relocate: