Technical Support Engineer - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:

Post-sales technical support of all SaaS Cloud Administrative activities.
This includes, but is not limited to, support of:
Environment refreshes (Moving data from a source environment to a target environment)
Planned and unplanned outages
Oracle SaaS Cloud Portal features & functionality
Activating & provisioning SaaS Cloud accounts & environments
IP Allowlisting setup
Environment resizing setup
Language Pack installation setup
SaaS account creation & password resets
Signon problems, including Single Sign On (SSO)
VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)
Migration related issues from one data center to another
Partnering with our Cloud Operations & Development teams to provide solutions to customers

Education & Experience:

Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
2+ years supporting, developing or implementing SaaS products

years networking / database administration

Required Skills:

Understanding of SaaS lifecycle events
Outstanding analytical skills
Unprecedented customer service skills
Multitasking skills

- (Portuguese a plus)

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.