Product Support Engineer - Tijuana, México - Teradata

Teradata

Empresa verificada

Tijuana, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Location:
Tijuana, BC, Mexico

Are you a problem solver? Do you like fast-paced technical environment that allows you to work with customers, field representatives, and engineers? If so, the position of Product Support Engineer is a great fit for you.

What You'll Do

Key Responsibilities

Develop product knowledge of Teradata Analytic Ecosystem for effective problem solving

Work with customers to deliver technical analysis and solutions for Teradata product issues

Application of structured problem-solving methods to appropriately identify, isolate, reproduce, and resolve customer incidents

Problem recreation & Root Cause Analysis (RCA)

Interaction with Engineering and other peers to isolate product defects

Track key technical actions, owners, and ensure problem-solving steps are clearly communicated and being tracked for status updates

Treating every customer professionally and with respect; ensure positive customer experience and satisfaction

Follow Incident Management Process & escalate when necessary

High reliability and availability to be engaged even when not on-call or alternate shifts may be required

Basic Qualifications

Fluent in English & Spanish (Effective oral and written communication skills)

USA B1 Visa Required (or ability to obtain)

Bachelor's Degree in Computer Science or a related technical discipline

2+ years of technical experience working on relational database, cloud technology, DBA experience is a plus.

Experience supporting a Linux or UNIX operating system

Demonstrated problem-solving skills and analytical ability

Ability to work effectively both independently and in a team environment

Strong time management skills and multi-tasking abilities

Experience using a ticketing system or incident management system such as ServiceNow

Preferred Qualifications

Experience supporting customers using complex database environment

Knowledge of Relational Databases

Knowledge of cloud technology

Experience with scripting (Python, Perl, Bash, etc.)

Knowledge Linux System administration

Understanding of Network architecture and troubleshooting

Understanding of problem recreation techniques

Experience with Dell and Intel servers

Knowledge of NetApp and Seagate disk arrays

Knowledge of SAN Environment