Director of Operations - Puerto Vallarta, México - Connect DMC

Descripción

The Director of Operations will be responsible for the Operations department and the perfect delivery of services to our clients.

We are looking for a senior person who has experience managing an evolving team and at the same time is constantly improving the execution of the operation's daily functions.

• Maintain constant and effective communication with the sales department.
• Efficiently manage the internal PMS system for a better execution of the programs.
• Makes sure the PMS is up to date with service closures.
• Weekly and daily delivery of operation reports.
• Hire and train staff.
• Constantly study market trends and adopt new procedures to make the operations more efficient.
• Keep the operations team motivated and empowered.
• Ensure that the company's standards are met in a timely manner at all times.
• Maintain a close relationship with suppliers.
• Vet providers and make suggestions of new providers to the higher hierarchy.
• Responsible for the timely execution of the operation.
• Carrying out regular inspection visits to suppliers to ensure that the standards, service and quality of the products continue to be the best in the market.
• Attend preconvention meetings with the sales team.
• Take active participation in site visits with Sales team clients.
• Prioritize activities that are often changing and conflicting using organizational and analytical skills.
• Provide expertise in crisis management.
• Ensure the department has the necessary work tools for the proper execution of tasks.
• Create and train a freelance team that represents and executes its functions under the company's standards when requested.

• Fluent English (writing, speaking, listening and reading)
• Proven experience in a related position.
• The ability to make critical decisions under pressure.
• Excellent organizational skills.
• Efficient communication skills.
• Team leadership and management skills.
• Minimum 3 year of work experience

• Cuantos años de experiência tiene en Operaciones?