- Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels
- Developing a comprehensive understanding of the core NIQ Brandbank service, as well as any additional "value – add" services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
- Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
- Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
- Experience in a Customer Service role, ideally in a Business to Business environment
- Fluency in English is required
- Bachelor's degree finished
- Available time Monday - Friday
Customer Support Executive - Mexico City, México - NielsenIQ
Descripción
Job Description
NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit .
ABOUT THIS JOB
The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.
RESPONSIBILITIES
Regular reporting according to customer & business needs.
Qualifications
A LITTLE BIT ABOUT YOU
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.
REQUIREMENTS
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.