Ops & Tenders Specialist - Ciudad de México - Novartis

Novartis

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

392124BR

OPS & Tenders Specialist:

Mexico

About the role

Work Model:
Hybrid

Locality:
Ciudad de Mexico

About the Role:
We are looking for a

Generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention.

Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this.

Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc)

Key responsibilities:
"- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.

Receive and issue calls to provide a nearby service and customer resolution through personalized followup. Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.
Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.
Record and analyze all the information to help better customer knowledge and enhance customer experience
Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
Management of returns due to expired and lack of rotation.
Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management. Coordination of the implementation of the value proposition in the pharmacy.
Implementation of the multichannel engagement plan with the pharmacy Operational position that coordinates and monitors all Bidding processes under the direct and traditional sales model: From Basis Analysis Offer Presentation
Clarifications and rulings meeting. Follow up on support requests. Served by more than 36 distributors / external customers Administration of clients in SAP and in CLM ( ARIBA ) of the significant contractsxD; Monitoring, followup and attention to orders from Distributors and delivery to O.M. for billing. Coordination and internal & external monitoring of issuing supply orders; timely delivery and collection of evidence of delivery for sale recognition. Tracking of Credit Notes / Sanctions with institutes / Bonuses
Exchanges and/or returns / Swaps Supports the OPS Tenders & Contacts Manager and V&A Team"

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Role Requirements
Essential Requirements

2 years + of experience in tenders High knowledge of the operational process of Tenders both of the Direct and Traditional sales model. Business Mindset, Operational Excellence.
Excellent communication and ability to interact with various areas and high capacity for collaboration and resolution"

You'll receive:

Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Division
International

Business Unit
LACan IMI

Work Location
Ciudad de México

Company/Legal Entity

NOV CORPORATIVO MEX

Functional Area
Sales

Job Type
Full Time

Employment Type
Regular

Shift Work
No

Early Talent
No