Account Delivery Management - Guadalajara, México - Hewlett Packard Enterprise
Descripción
Account Delivery ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met.
You will work with business partners to enable of a customer centric Account Service Team (AST) driving best-in-class TCE and Quality.
Account Delivery Management promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimisation while managing scope, resources, cost of delivery and coordination.
How you will make your mark:
- Develops and nurtures relationships with the customer via regular, remote, contact.
- Owns customer operational relationship develops & nurtures to drive excellent customer satisfaction, retention, and growth.
- Grows understanding of customer at local, country, regional level to analyse delivery requirements & contribute to high levels of customer satisfaction.
- Collaborate with key customer and HPE stakeholder teams for reactive and proactive issues including problem and penalty avoidance.
- Manages customer expectations by developing performance metrics & reporting, and oversees appropriate escalation management outcomes
- Ability to manage risk effectively and proactively in accounts.
- Works with assigned Account Services Team & all delivery organizations to ensure delivery against SLA requirements.
- Oversight of exception cases (end of support life, escalations, time and material, etc).
- Develops & manages account service delivery plan.
About you:
- First Level University Degree or equivalent combination of education & experience
- 13 years relevant business experience
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
- Multicultural and crosscountry experience desired
- Ability to build & manage strong customer relationship via a remote environment
- Ability to prepare clear, concise, and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, listening actively
- Ability to understand & analyse an issue or problem to develop & implement a corrective action plan
- Ability to lead a cross cultural, cross tower & cross business team for effective & efficient customer support
- Ability to develop & present high impact message to mid
Join us and make your mark
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Worklife balance and support for career development
- An amazing life inside the element Want to know more about it?
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
mexico #LY-Hybrid #pointnextmexicoJob:
Services
Job Level:
Specialist
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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