Customer Care Representative - Jalisco - Cognizant

    Cognizant
    Cognizant Jalisco

    hace 1 día

    $144,000 - $288,000 (MXN) por año * Tecnología / Internet
    Descripción

    Role Details:

    • Position: Customer Care Agent (Entry Level)
    • Location: Guadalajara, MX
    • Work Mode: Full-time, onsite
    • Shifts: 24/7 rotational
    • English: Not mandatory, but ability to read and understand is required
    • Salary: $13,000 MXN (gross monthly) + benefits

    Responsibilities


    • Handle incoming and outgoing customer interactions via voice, chat, and email.


    • Resolve customer queries accurately within defined SLAs.


    • Document interactions correctly in CRM/ticketing systems.


    • Adhere to schedule, quality standards, and information security policies.


    • Meet individual and team performance benchmarks defined by the process.


    • Participate in training, calibrations, and continuous improvement initiatives.

    Qualifications


    • 0–5 years of experience in Contact Center / BPO operations


    • Strong proficiency in Mexican Spanish (native or near‑native) and B1 level English proficiency.; excellent verbal and written communication.


    • Experience supporting Inbound and Outbound Voice, Chat, and Email processes


    • Working knowledge of CRM tools and basic systems navigation


    • Strong customer focus, problem-solving, and multitasking skills.

    * Este rango salarial es una estimación hecha por beBee
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