Incident Management Analyst - Tlaquepaque, México - Hewlett Packard

Hewlett Packard

Empresa verificada

Tlaquepaque, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At HP, we believe in the power of ideas.

Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe.

This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze.

At HP, the future is yours to create

In the Transformation Organization (TO), we are looking for visionaries who are willing to push boundaries to help us rewrite the rules for HP Inc.

The TO will accelerate transformation through embracing agile new ways of working, investing in the digital literacy of our workforce, and using the power of data, AI, automation, and robotics to extract cost and complexity from across our business.

The EBP Incident Management Analyst will work closely with the Director of EBP, Team Manager and Data Architect and Security Lead to monitor and respond to incidents impacting the new EBP planning tool.

Will monitor global usage, functionality, access, reporting feeds, etc. to ensure planning system functionality is maintained.

The specific responsibilities of the role:

Identifies root cause of incident
Analyzes design and determines coding, programming, integration and debug activities required based on knowledge of overall architecture of product or solution.
Creates solutions for issues with code and integration into data system architecture.
Coordinates resources as needed to drive system recovery I solutions
Drives incident resolution
Develop communications and timelines for resolution
Escalates issues that require additional attention/support

Education and Experience Required

Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, Finance, Accounts or equivalent.
Typically 57 years' experience.

Knowledge and Skills

Strong focus on customer experience
Using data engineering tools, languages, frameworks to mine, cleanse and explore data.
Strong analytical and problemsolving skills with ability to represent complex algorithms in software.
Strong understanding of database technologies and management systems.
Strong understanding of cloudbased systems/services.
Database architecture testing methodology, including execution of test plans, debugging, and testing scripts and tools.
Excellent written and verbal communication skills with ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
Able to work autonomously with little guidance while troubleshooting possible root causes
Robust relationship management skills, including partnering and consulting.
Developed leadership skills, including teambuilding, conflict resolution, and management.
Able to work under pressure, in a fastpaced environment

Desired