Customer Service Representative - Juárez, México - North American Production Sharing, Inc.

Descripción

JOB SUMMARY:

Provides direct support to the Sales Manager in the ongoing development of existing and prospective customers to ensure that the deparment is able to meet its growth targets.

Resolves product related problems and answers questions by telephone, e-mail and fax. Makes outgoing calls to customers to gather information and promote new and existing products sales.


ESSENTIALS FUNCTIONS:
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emailsResearches accounts, identify key players and generates interestRoutes qualified opportunities to the appropriate sales executive for further development and closureTelephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipelineResearches and resolves customer problems, complaints and questions according to established customer service guidelines and processesGather customer G2 regarding industries, competitors, potential new products and opportunitiesProcesses request for literature, shipping information pricing and quotesInvolves supervisor and/or other people when problems become complex or difficult to solve

REQUIREMENT:
Advanced level of EnglishHigh school diplomaSome experience in similar positionGood communications skillsExperience with AFS (MRP systems)Good computer skills
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