Customer Service Rep. I - Tlahuac, México - Alcon

Alcon

Empresa verificada

Tlahuac, México

hace 5 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Principal Responsibilities:

General Customer Service includes postsale technical and/or nontechnical customer service and support across multiple subfamilies for business and/or endconsumer customers including:
Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call centerbased customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service:
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and nontechnical customer support in a walkin service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Background:

Bachelor degree in Administration
2 years of experience in customer service
Fluent English
SAP.

ATTENTION:
Current Alcon Employee/Contingent Worker

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.