Fielding Specialist - Puebla, México - Sermo

Sermo

Empresa verificada

Puebla, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

450+ employees, 35+ countries, and 1 mission - to amplify the voice of physicians globally.

That is where
you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us

What we're looking for:

Part of this role will include management and setup of the commercial and operational aspects of integrating 3rd party top-up vendors to help us with our internal quotas as needed.

Responsibilities

Develop and execute fielding plans for all quotas that require external assistance
Communicate with Sermo's global network of vendors to kick off, advance and ultimately resolve topup engagements
Fine tune and revise calculations and actions taken by the RTP Fielding module
Catalog and report on suboptimal vendor selection decisions made at Bidding
Refine suboptimal fielding alert/trigger thresholds in RTP Fielding module
Monitor exceptionbased reporting for CAWI/SONY quotas, developing recovery plans as needed
Coordinate with Clientfacing staff when client approval for changes are required for any quota
Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines
Think of new ways to improve vendor performance, internal communication, and technology around topup, working always to increase panel performance while reducing topup costs
Prepare, deliver and improve on SOPs governing Sermo's delivery methodology on project fielding & top up

Skills and Qualifications

Natural ability with data analysis, and insights generated from numerical data
Experience developing and executing fielding plans alongside clients
Expert knowledge of Market Research industry top up market
Proven record of high performance in a role assisting others in project/program delivery
Strong preference for a dynamic work environment, with complex moving parts and deadlines
Excellent communication skills, both with internal stakeholders as well as with external Sermo clients
Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time
Detailoriented and accurate, even under periods of high workload

**About Sermo