- Demonstrate the ability to influence and develop productive working relationships with the entire team.
- Coach and influence peers.
- Provide excellent time-management, organizational, and prioritization skills and coach others in the same.
- Participate in continuous improvement activities in finding solutions to improve the performance of team members.
- Manage and oversee all incoming and outgoing samples to ensure that each shipment is processed and dispatched to the correct destination within the client's commitment time.
- Ensure team members understand their performance targets and goals, providing support to all team members to ensure that all tasks and assignments are executed accordingly.
- Coordinate and establish working schedules, both fixed and ad-hoc requirements from the operational team to manage daily services as needed.
- In the absence of the Operations Manager, take the necessary steps and make the required decisions to maintain the operational workflow.
- Ensure all emails are reviewed in detail to determine if there are any pending requests or assignments that require action.
- Review and oversee the checking of the origin manifest from each country to segregate all delayed samples to ensure each shipment ships timely.
- Ensure accuracy in all incoming shipments that arrive according to their ship method and account number.
- Confirm employees are performing the physical inspections of all over pack boxes and shipments to confirm that all shipping labels that are required were applied successfully.
- Ensure all shipments are inspected daily and all milestone replenishments are recorded in Maestro.
- Ensure all Airway Bills are prepared with accurate information based on final destination.
- Ensure Maestro route legs are updated with the correct departure and arrival information accordingly.
- Ensure every shipment was received, accounted for, and processed successfully.
- Review all required milestones within required timeline.
- Ensure the preventative maintenance log and daily mileage report is completed is completed daily.
- Ensure that all Marken employees always look presentable and represent the company professionally, both inside and outside of the facility.
- Ensure all areas such as Operations room and staging area of warehouse are clean and tidy.
- 5 years of experience in Operations required
- High school diploma required, Bachelor's degree preferred
- Must be available to work evenings, some weekends may be required depending on the needs of the operation
- Excellent interpersonal skills and a collaborative management style.
- Dangerous Goods Qualified / Dangerous Goods Awareness
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- Demonstrated commitment to high professional ethical standards and a diverse workplace
- Demonstrated proficiency in Microsoft Office (Excel, Word, Outlook, and Access)
- Ability to operate in a fast paced, collaborative environment
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Operations Supervisor - Ciudad de México - Marken
Descripción
Description
Title:
Night Operations Supervisor
Job Purpose:
To oversee the reception and the performance of processing all incoming shipments that arrive to Marken facility either domestically or internationally based on its final destination.
Main Duties and Responsibilities:
General:
Requirements:
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
