Quality Customer Service Leader - San Luis Potosí City
hace 1 mes
Job summary
Detect field claim spikes with FEW triangles analyze factors create red flag until 15th of each month Link VIM with Red flag within 48h Monitor the 3MIS claims for each claims categories confirm efficiency of containment actions Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy Field returns analysis Warranty return sample must be secured follow the Valeo warranty part analysis procedure comply with Customer and Valeo Warranty QRQC requirement including respect of timing OEM Dealer and End user interface Should able to interface with OEM quality and service team Dealer and End user to support the warranty concernand to collect associated detailed field data Presently logically to customer as required Defining the warranty liability with Customer Technically analyze the warranty part present the % of Valeo liability on the failure get agreement on warranty liability Statistical analysis of customer warranty data escalate any risk Statistical analysis raw warranty data from customer make conclusion on data analysis escalate any quality cost risk Good Cross-functional team communication Customer feedback field analysis feedback should be communicated different teams organization apply QRQC methodology Show more
Descripción del trabajo
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