- At Nielsen, we believe that career growth is a partnership.
- Responsibilities
- Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers
- Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions
- Develop and implement customized learning sessions/materials to address specific client business needs both on site and online
- Synthesize data trends to offer proactive recommendations on best performance platforms
- Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.
- Build deep relationships and demonstrate consultative account management skills with clients
- Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products
- Track activities via Salesforce to provide key performance indicators
- Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking
- Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen's position in the marketplace and achieve goals
- Qualifications
- Bachelor's degree 1.
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Customer Success Specialist - Xico, México - Jobs For Humanity
Descripción
Company DescriptionJobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name:
Nielsen
By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed.
We champion you because when you succeed, we do too.Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve.
We enable your best to power our future.Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.
Our Nielsen office in Mexico City is located at:Torre Acuario, Santa Fe, CDMX.
