IT Support Intern - México - Ria

Ria

Empresa verificada

México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The IT Support Intern will assist IT Technicians with entry level tasks to support corporate offices for Ria Financial.

Responsibilities
Dispatch/ escalate service tickets according to region and level of issue.
Assign and responds to tickets to be compliant with SLA.
Resolve basic tickets like password reset and locked accounts.
Resolve tickets reported by user over the phone and through ticket system using remote control software as first measure.
Provide technical support both in person to office users and remotely to corporate users from other regions.
Install, configure, and upgrade PC software and operating systems.
Qualifications

Required

Knowledge of basic system administration.
Experience with Azure, Windows OS, Active Directory and Office in a corporate environment.
Basic network, security and server understanding.
Excellent written and verbal communication skills in English
Understanding mail groups and permission structures.

Preferred

English
Apple OS experience
A+ Certification or equivalent
A college degree in Computer Science, or a related field, or equivalent job experience.
Recent MCITP, MCSE, MCPD or MCSD certification and 1-3 years of software support on Microsoft server technologies.