Technical Support Specialist - Desde casa, México - GSB

GSB
GSB
Empresa verificada
Desde casa, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately.


Success in this role will be defined by:

a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.


Responsibilities:


  • Maintain a strong understanding of Avigilon's software and products, including cameras, servers, and networks.
  • Troubleshoot Avigilon's hardware and software products over the phone and through remote sessions
  • Concisely document software, hardware, and network information in a case management system
  • Continuously learns new skills, technologies & products

Basic Requirements

  • Exceptional skills in problem solving & time management
  • Able to provide timely updates and manage customer expectations
  • A selfstarter who can work independently as well as collaborate effectively with team members with mínimal supervision
  • Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
  • Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
  • Agile, resourceful learner with strong attention to detail
  • Installing, configuring, and troubleshooting various operating systems, software, and hardware
  • IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
  • 6+ months of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
  • Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent
  • Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
  • A familiarity with the Onvif profile or other video streaming services

French, Spanish, Portuguese, or Italian fluency

  • Experience working in environments using the KCS Methodology

Tipo de puesto:
Tiempo completo


Salario:
$6, $17,457.72 al mes


Horario:

  • Turno de 8 horas

Prestaciones:

  • Opción a contrato indefinido
  • Seguro de gastos médicos
  • Seguro de vida
  • Trabajo desde casa
  • Vales de despensa

Educación:

  • Licenciatura terminada (Deseable)

Experiência:

  • Soporte técnico: 3 años (Deseable)

Idioma:

  • Francés (Deseable)
  • Portugués (Deseable)
  • Italiano (Deseable)
  • Inglés (Deseable)

Lugar de trabajo:
Empleo remoto
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