Helpdesk Senior Associate-Portuguese - Guadalajara, México - Ntt Data

    Ntt Data
    Ntt Data Guadalajara, México

    hace 2 semanas

    NTT Data background
    Descripción
    We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, MexicoNTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full TimeLocation: Remote
    Requirements:
    • Availability to work 45 hours per week
    • Advanced English & Require French Language
    • Looking to work in IT Environment
    • 6 months of experience in Customer Service

    We Offer:

    • Competitive salary
    • Grocery Tickets
    • 12% of base salary
    • 30 days of christmas bonus
    • 12 days of vacations
    • 50% Vacation bonus
    • 5 personal days per year
    • Medical insurance (You and your family)
    • Life insurance
    • Dental Insurance
    • Discounts with selected Optics
    • Opportunity to grow in the companyActivities
    • General L1 support for hardware and MS Office packages
    • Answer technical support calls providing and escalating to other support groups
    • Document troubleshooting steps and detailed description of the customer incidents and requests
    • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law